You can cancel a job at any time before it is complete. If a submission is still pending review when you close or cancel the job, it is approved automatically during settlement, and the platform then awards points to the worker as usual. Work you have already approved is never unwound. Approved work stays approved, and the platform keeps the points it has already awarded.
When you post a job, its credit budget is set aside from your credit balance as held credits. When a worker submits work, a portion of the budget locks for that submission. Approving a submission consumes the locked credits as the platform's charge for the completed job. Rejecting a submission returns those credits to the job budget. When the job closes or is cancelled, any unused held credits return automatically to your credit balance within a 3-day settlement window.
Credit purchases are final. We do not refund money for credits you have bought, whether or not you use them. Unused held credits return to your credit balance, not to your bank account or card.
We refund money to your original payment method only in exceptional cases:
To request a money refund, email [email protected] within 30 days of the payment. If we approve the request, we process the refund to your original payment method within 5–7 business days.
If you have a problem with a payment, contact [email protected] before filing a chargeback or dispute with your bank or card issuer. This lets us look into the issue and fix genuine errors quickly. Filing a chargeback for credits that were correctly added to your account may lead to suspension of your account while we investigate.
For questions about cancellations or refunds on DailyJob, email [email protected]. To raise a payment dispute, email [email protected].